Research report + workbook
CX Technology Investment & Architecture Index 2027
Research Report + Buyer Decision Workbook
Decide where to invest in CX technology, what to consolidate, and which capabilities to buy, compose or build.
What's included
- Research report (PDF)
- Editable Buyer Decision Workbook (XLSX) covering 27 capability assessments, product comparisons, renewal questions, and three- and five-year cost models
Buyers replace the workbook's illustrative inputs with their own.
No promised ROI, updates, or consulting are included.