Welcome to Be Customer Led
Podcast exploring customer experience (CX), employee experience (EX) and how companies develop leaders and cultures maniacal about their customers.
Latest Episodes
Brian Schiff on How Voice AI Is Improving Customer Service Conversations
Meet Brian Schiff, Co-Founder and CEO of Flip, a purpose-built Voice AI for automating customer support calls – trained on over 300 million successful calls
Matt Marcotte on Creating Cultures That Win
Meet Matt Marcotte, the founder of The M2 Collaborative, a leadership coaching and brand strategy consultancy. This conversation follows Matt’s 34-year career in retail and
EJ Kritz’s on the Next Generation of Bank Branches
Meet EJ Kritz, Chief Experience Officer of DBSI, a company focused on designing the bank branch of the future. He explains how DBSI brings together
Casey Denby on Scaling Human Performance with AI
This discussion explores the perspectives of Casey Denby, VP of Strategic Accounts & Partnerships at Zenarate, on customer experience excellence and the strategic use of
Brad Shaw on Clean Knowledge Bases: The Key to Effective AI Outcomes
This conversation explores the career journey of Brad Shaw, CEO of Livepro, and his views on knowledge management in the age of AI. Brad explains
Matt Bruno on How AI and People Work Together to Improve Customer Service
In this talk, Matt Bruno, Chief Revenue Officer at Laivly, explains how Laivly grew during the pandemic and how its AI tools make customer service
