Welcome to Be Customer Led
Podcast exploring customer experience (CX), employee experience (EX) and how companies develop leaders and cultures maniacal about their customers.
Latest Episodes
Mike Clifton and Max Schwendner on Scaling Complex CX with AI and Human Insight
A great customer experience is a combination of technology, empathy, and fast decision-making. This episode of Be Customer Led features Max Schwendner and Mike Clifton,
Emily Cisek on Turning Estate Planning into a Family Legacy Experience
Life is full of memories, plans, and people we love. But many families are not prepared for difficult moments. This conversation shares how one idea
Brian Schiff on How Voice AI Is Improving Customer Service Conversations
Meet Brian Schiff, Co-Founder and CEO of Flip, a purpose-built Voice AI for automating customer support calls – trained on over 300 million successful calls
Matt Marcotte on Creating Cultures That Win
Meet Matt Marcotte, the founder of The M2 Collaborative, a leadership coaching and brand strategy consultancy. This conversation follows Matt’s 34-year career in retail and
EJ Kritz’s on the Next Generation of Bank Branches
Meet EJ Kritz, Chief Experience Officer of DBSI, a company focused on designing the bank branch of the future. He explains how DBSI brings together
Casey Denby on Scaling Human Performance with AI
This discussion explores the perspectives of Casey Denby, VP of Strategic Accounts & Partnerships at Zenarate, on customer experience excellence and the strategic use of
