The podcast
Hosted by Marbue Brown ↗
The people behind customer-led change.
Go beyond the polished case study. Host Marbue Brown explores how leaders build belief, navigate tradeoffs, and make customer focus real inside complex organizations.
Latest episodes
For senior leaders accountable for customer outcomes, retention, and growth.
For leaders who want the truth behind the transformation.
Each episode is a candid conversation about the operating realities of becoming more customer led.
- Building customer-centered cultures and capabilities
- Connecting experience work to measurable growth
- Leading change across silos and competing priorities
- Learning from the choices that did and didn't work
Meet the host
Marbue Brown
Marbue Brown is the author of the book Blueprint for Customer Obsession and CEO of The Customer Obsession Advantage (customerobsession.net), a firm that helps companies achieve extraordinary business results through Customer Obsession. He is an accomplished customer experience executive with a track record of signature results at JP Morgan Chase, Amazon.com, Microsoft Corporation, and Cisco Systems. His expertise has been featured in premier media outlets, including The Wall Street Journal, The Washington Post, USA Today, Fox Business, CNBC, CNN Business, CBS News, FOX 5 DC, FOX 5 Atlanta, Forbes, MarketWatch, Yahoo! Finance, The New York Post, Wharton Business Daily, and KTLA-TV. He is also host of the award-winning podcast, Be Customer Led.
