Stephanie is an amazing leader and is not only leading Customer Experience Management at Teleperformance, but also an amazing human being who focuses a lot on supporting women in leadership.
Stephanie and I talk about:
- Her journey to becoming a CX leader
- The value of conversation and sharing a moment
- Listening more to customers during the pandemic, but also ask the right questions
- The importance of empathy in your work & humanizing work
- Why listening to your employees is key in improving CX
There’s a ton more here, including what our respective secret talents are. Had so much fun here, and it was a pleasure having Stephanie on the show.
