Welcome to Be Customer Led
Podcast exploring customer experience (CX), employee experience (EX) and how companies develop leaders and cultures maniacal about their customers.
Latest Episodes
Brett Frazer on Connecting Employee and Customer Experience
Meet Brett Frazer, a seasoned customer experience leader with a career spanning Microsoft, Adobe, and Sunbasket and co-founder of Service Matters. Brett emphasizes the vital
Zach Riggar on CX Lessons From MLS On Strategies For Fan Engagement
In today’s episode, Zach Riggar, Vice President of Digital Marketing for Major League Soccer (MLS), shares his extensive career journey, highlighting his work with big
Tim Mueller-Hickler on Customer Obsession in Action
Meet Tim Mueller-Hickler, the Founder of Thinc-Performance and a former VP at Snap Inc. and Amazon, specializing in customer obsession, platform integrity, and employee services.
Tom DeWitt on Creating a Culture of Customer-Centricity
Discover how businesses can shift from transactional models to customer excellence enterprises! Today’s episode features Tom DeWitt, Ph.D., a globally recognized leader in customer experience
David Edelman on AI-Driven Personalization and Customer Strategy
oday’s episode features David Edelman, Harvard Business School fellow and author of Personalized Customer Strategy in the Age of AI.
Amanda Ono on Migrating from Customer to Employee Experience
This week’s episode of the Be Customer Led podcast features Amanda Ono, VP of Customer Experience at Resolver. When she was in college, her passion was the interaction between teams and leaders and how they worked together to drive results. She worked in a wide range of positions, including recruiting, training, and building leadership programs, which led her towards the specific title she holds now. In today’s conversation, we talk about migrating from customer experience to employee experience.
