Stephanie Reeves Millner on listening better to customers, empathy at work & female leadership

Stephanie is an amazing leader and is not only leading Customer Experience Management at Teleperformance, but also an amazing human being who focuses a lot on supporting women in leadership.

Stephanie and I talk about:

1. Her journey to becoming a CX leader
2. The value of conversation and sharing a moment
3. Listening more to customers during the pandemic, but also ask the right questions
4. The importance of empathy in your work & humanizing work
5. Why listening to your employees is key in improving CX

There’s a ton more here, including what our respective secret talents are. Had so much fun here, and it was a pleasure having Stephanie on the show.