Sandra Thompson is the Co-Founder of RISE Emotional Intelligence (EI) and we had an absolute amazing conversation around EI, Empathy, and specific tactics leaders can take to better engage with people around them. A sample of things we covered include:
- Difference in EI & Empathy for frontline vs. back-office employees and giving employees the ability to act on empathy innate in all of us
- What leaders can do to connect their team member’s role to the experience desired and objectives of the role/company + how this allows your team to see customers at an individual, human level
- How the EI space is riddled with jargon, and does the word “emotional” in emotional intelligence connote negative sentiment itself
- Advice on how to take the jargon out of EI and embrace it more fully
- How to engage one of your team members when you know they’re not okay, and what is the boundary you can’t cross
Sandra also asks me great questions where I feel like I was on the virtual chez lounge. Such a great conversation, and timely given many are still feeling the impact of 2020.
