Samantha Conyers, Co-Founder and Chief Experience Officer at EXCO, is a bad-a$$ (and that is an understatement).
Samantha and her partners started EXCO over 3 years ago to bring new and fresh thinking to the Caribbean around customer experience – the first company in the Caribbean to do that.
She was also the first person in the region with the title Customer Experience Manager, in a region with other 7,000 CX professionals…so Samantha knows a thing or two about being first.
Samantha and I have such a great conversation about:
- How she and her partners started EXCO and it being an all-female executive team
- The challenges with starting a company and what, looking back, wasn’t as much of an issue as they expected
- The State of Customer Experience in the Caribbean today
- Her perspective on why companies still aren’t investing in CX enough
- Her advice to other females in CX, and allies to elevate more females in the discipline
I am grateful that I am able to call someone like Samantha a friend. She and her team are doing amazing things to help advance the discipline!
