Mike Soldan is the Chief Experience Officer at Shmoop, leading Engineering, Product and Content; this is a very new and different way to create the CXO platform, and it’s a game changer.
Mike and I talk about how he organizes his team to deliver value for customers and employees, and is taking a human-centered-design approach at Schmoop creating quality products for students and schools across the country. We also talk about the connectivity of CX and Agile teams, and the importance of integration.
Shmoop is an EdTech company, so Mike and I also cover how the industry has been impacted due to COVID, and how it is changing the education landscape forever. A lot more in this insight-packed episode that can’t be missed. It’s one of my favorite shows.
Such an all-star CXO and an amazing conversation that will no doubt leave you with a bunch of take-aways as you think about customer experience and driving change in 2021!
