Mike Kuenne is the Chief Customer Experience Officer (CXO) for Extended Stay America, a leader in the hospitality space. Mike is not only bringing together Customer Experience and Employee Experience at Extended Stay, and that permeates our conversation, but we also talk about relevant topics, including:
- How the pandemic is changing the way he and his team think about the customer and their employee experience
- How they’re approaching culture change at Extended Stay
- As a CXO, how Mike is uniting the C-Suite toward achieving their customer goals
- Technology his team is using to support their efforts
- How Mike sees the discipline evolving
It’s a great conversation full of actionable insight. Mike’s Operations and Technology background, including across industry, is helping him and his team create meaningful change for their customers and guests.
