Marc Havercroft is the Global Chief Customer Officer at SAP SuccessFactors, and a force in the Human Experience Management space; he and his team are not only breaking all of the rules, they’re defining new ones altogether.
Marc and I cover the launch of Human Experience Management (HXM) at SAP SuccessFactors, how HXM technology connects to the customer experience management (CXM) today, and how it will connect to CX and come together to shape the human experience in the future.
The speed of HXM and CXM is coming together quickly and will be here in the next year or so. And it’s not for a lack of the technology existing, Marc believes it’s about the market catching up to the technology and the use cases coming to life.
Marc envisions an ever increasing agile workforce and work structure, and a future where you can plug in to your company, your experience blockchain certified, and be productive on Day 1. Companies and their leaders need to be prepared for this and need to start changing now.
Finally, Marc has a memorable answer to the question of where he gets his inspiration from. Put simply, he’s inspired by “rule breakers” – and is energized by individuals who believe the past doesn’t define the future; it’s the power of what you put in your mind that matters.
I was inspired by this conversation and am excited to see what SAP brings to market next.
