Jill Raff is CEO and Founder of the Jill Raff Group. Jill focuses on helping companies deliver best-in-class employee experiences through her Inside-Out Framework™ EX to CX.
In this episode, Jill and I cover a lot of deep topics, including:
- Culture and it’s impact on her and her work
- Traditional silos of EX & CX and how they’re coming together
- Jill’s EX2CX Framework
- The 3 E’s Formula: Educate, Engage and Entrust
Great episode where we both also share a lot of personal stories that helped shape who we both are today.
Love this one!
