Jill Raff, Founder of Jill Raff Group, talks connecting EX to CX

Jill Raff is CEO and Founder of the Jill Raff Group. Jill focuses on helping companies deliver best-in-class employee experiences through her Inside-Out Framework™ EX to CX.

In this episode, Jill and I cover a lot of deep topics, including:

1. Culture and it’s impact on her and her work
2. Traditional silos of EX & CX and how they’re coming together
3. Jill’s EX2CX Framework
4. The 3 E’s Formula: Educate, Engage and Entrust

Great episode where we both also share a lot of personal stories that helped shape who we both are today.

Love this one!