I LOVE talking to practitioners who are in the trenches every day!!
Jamie Swalgin is the Head of Customer Experience Strategy Enablement for T. Rowe Price; a practitioner that has come up the CX ranks via research and understanding customer needs.
Jamie and I talk about:
- Her journey and transition from healthcare into financial services
- CX Strategy development
- Capturing CX ROI
- Customer journeys
- The CX Tech Stack
- Her view on where CX is headed next
This is an awesome show with a true practitioner who is doing CX right. I was truly impressed with Jamie’s passion for the work, her understanding of the discipline and how to use it to create value for the business. I personally walked away with new ideas and learning, and I know you will too.
