Tag: Customer Service

  • Ten Steps to Service Recovery

    Ten Steps to Service Recovery

    Let’s face it, sooner or later your company will deliver a poor customer experience. It’s okay. It really is. Well, as long as it’s not the norm, right? Embracing this fact will help you sleep at night. So if the experience does fail somewhere along the customer journey, make sure you have the right tools… Read more

Be Customer Led

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