Podcast: Be Customer Led
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Alex Allwood talks CX Strategy and Empathy
Alex Allwood is the Director, Customer Strategy and Experience at All Work Together, a business consultancy specializing in customer experience (CX) research, strategy and design; their mission is empowering leaders to make their customers’ lives better. Alex is also the author of Customer Empathy and Customer Experience is the Brand. Alex and I talk about… Read more
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Jessica Noble talks CX and about starting her own business
Jessica Noble started Magnetic Experiences over three years ago to help small and mid-sized businesses improve operationally and deliver best-in-class customer experiences. Jessica and I talk about: 1:48 Her journey to where she is today leading her own small business 6:50 Why she started Magnetic Experiences 9:58 Her definition of Customer Experience in practice; Jessica… Read more
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Jessica Noble talks CX and about starting her own business
Jessica Noble started Magnetic Experiences over three years ago to help small and mid-sized businesses improve operationally and deliver best-in-class customer experiences. Jessica and I talk about: 1:48 Her journey to where she is today leading her own small business 6:50 Why she started Magnetic Experiences 9:58 Her definition of Customer Experience in practice; Jessica… Read more
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Duena Blomstrom on bringing together Agile, Customer Experience & Employee Experience
An amazing conversation with Duena Blomstrom who is an “Agile Anthropologist” and a unique thought leader – a class on her own really – in the Agile and Psychological Safety space. Duena and I cover a lot of topics, and this is the first where I am including time stamps in the show notes. See… Read more
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Duena Blomstrom on bringing together Agile, Customer Experience & Employee Experience
An amazing conversation with Duena Blomstrom who is an “Agile Anthropologist” and a unique thought leader – a class on her own really – in the Agile and Psychological Safety space. Duena and I cover a lot of topics, and this is the first where I am including time stamps in the show notes. See… Read more
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Ben Eubanks, Principal Analyst @ Lighthouse Research & Advisory
In this episode of Be Customer Led, we interviewed Ben Eubanks who is one of the most interesting people I’ve ever met. Ben has focused his career on thought leadership around human capital management and helping companies and vendors with strategy, content, and more. Ben and I talk about some very important topics all companies… Read more
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Ben Eubanks, Principal Analyst @ Lighthouse Research & Advisory
In this episode of Be Customer Led, we interviewed Ben Eubanks who is one of the most interesting people I’ve ever met. Ben has focused his career on thought leadership around human capital management and helping companies and vendors with strategy, content, and more. Ben and I talk about some very important topics all companies… Read more
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Chris Collins, Chief Customer Officer at Ellucian
Chris Collins is the Chief Customer Officer (CCO) for Ellucian, a company that develops solutions that power the essential work of colleges and universities. The CCO role is different relative to many others out there, as Chris owns all of Delivery, so everything post sales; the model is fascinating and could be the blueprint for… Read more
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Chris Collins, Chief Customer Officer at Ellucian
Chris Collins is the Chief Customer Officer (CCO) for Ellucian, a company that develops solutions that power the essential work of colleges and universities. The CCO role is different relative to many others out there, as Chris owns all of Delivery, so everything post sales; the model is fascinating and could be the blueprint for… Read more
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Aarthi Murali, Chief Customer Experience Officer at M&T Bank
Aarthi is a long-time friend and we had an amazing conversation – she is such a breath of fresh air in the customer experience (CX) space; she is practical, strategic, and knows how to connect CX to business results. This is a monster of a show and we cover a ton of topics. It’s a… Read more
