I’m Bill Staikos and I am a Customer & Employee Experience leader whose mission is to bring together these two disciplines to create value for employees, customers and shareholders.

My background includes Customer and Employee Research & Insights, Data & Analytics, UX Strategy, Design, Transformation, leveraging Artificial Intelligence and Machine Learning to make better decisions around the customer, and Customer-led Culture.

I started Be Customer Led to explore the intersections of CX, EX, and how companies develop leaders and cultures maniacal about the customer.

Listen where you download your podcasts (eg, Apple, Spotify, Amazon), or right here at www.becustomerled.com.

The podcast has been a great learning and growth hack for me; I hope you get value out of each episode.

Be curious. Have deep conversations with people. Challenge yourself to learn and grow every day.