Category: Uncategorized
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First Principles Thinking in CX & EX
Many of you may be aware of ‘First Principles’ thinking, or “reasoning from first principles.” Elon Musk, Steve Jobs, and other innovators of our time, even dating back to Descartes in the 1600’s, practiced First Principles thinking regularly. If you have not heard of it as yet, here is a great primer from Farnam Street.… Read more
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Top 10 Ways to Work Smarter, And Faster
Do you know what the The Red Queen Effect is and its impact on how we work in the most optimal way? I was reading ‘Through the Looking Glass’ to my kids over the weekend. You’ve likely read a famous book by the same author: Alice’s Adventures in Wonderland; through the Looking Glass is the sequel. Lewis… Read more
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Are You Focused, Centric or Obsessed?
Are you client-focused, client-centric or client-obsessed? Do you know the difference? Are you using these interchangeably? I have heard them used interchangeably so many times. But there’s a huge difference ― and both your employees and your clients can feel it. Before we start discussing the differences, I wanted to quickly bring back a topic I… Read more
