Category: Leadership
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My Post Traumatic Growth
Last year, and to some extent, 2021, have been very stressful for so many. The pandemic has not only shaped us as individuals, but it will be a defining cornerstone for many generations as well. I think of my own family, with Generation Alpha aged children, or those born between 2010 and 2024, and how… Read more
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Peak End Rule & Employee Experience
The Peak-End Rule can be a very powerful tool. I would encourage everyone to think about it in the context of the employee experience, not just the customer experience. There is so much companies can do to ensure employees are as connected during their tenure with the company as they are after they leave. I… Read more
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Dominoes, Physics & Executing Small
What do Customer Experience and Physics have in common? I know what you’re thinking already: “Delete!” – but stick with me…there’s more to this. I read a book during my vacation called “The One Thing” by Gary Keller and Jay Papasan (if you’re an Amazon Prime member, you can download it for free on your… Read more
