Category: Employee Experience
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Peak End Rule & Employee Experience
The Peak-End Rule can be a very powerful tool. I would encourage everyone to think about it in the context of the employee experience, not just the customer experience. There is so much companies can do to ensure employees are as connected during their tenure with the company as they are after they leave. I… Read more
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Do You Have A CX Strategy?
Do you have a CX Strategy for your team? A few months back I published the 6 Elements of Customer Experience Strategy, with some guidance on what is included in each. While folks found that valuable, I did receive a lot of questions around how to pull it all together into an actual strategy. Given… Read more
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Employee Experience Can’t Be Owned by HR Alone
Wouldn’t you know it took a global pandemic for a lot of companies to realize how important their workforce is. So much so that recent work by Accenture showed that 50% of C-Suite executives believe they are responsible for making their workforce better off; this is up from 35% before the pandemic. The research also… Read more
