Mary Poppen, Chief Customer Officer for Glint at LinkedIn talks about how she is bringing together customer experience (CX) and employee experience (EX) in her role leading everything post-Sales at Glint.
We talk about the value being created by Glint’s technology, and the opportunity of bringing together their platform with the power of LinkedIn and ultimately Microsoft who also owns Workplace Analytics.
Mary and I talk through incredibly important topics including employee engagement surveys, what companies are getting right about employee engagement and, perhaps, what they’re not doing as well as they could be.
We also discuss who should own EX in the company and her framework for bringing together CX and EX at Glint; it’s a super simple model that uses data you likely already track in your organization.
A must listen to episode with a ton of insights that you can start implementing tomorrow!
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