Karen Hold and I talk about her new book, Experience Design – The Innovator’s Journey. This is the podcast version of the live episode recorded in October 29th.
Karen and I get into the specifics of her book from why she wrote it, critical components of the book, plus tools and capabilities she offers within the book to assess Design Thinking acumen.
A great conversation with an incredible thought leader on design thinking. One of the best books I’ve read this year, and definitely one of the best books on Design Thinking that I have had the pleasure of reading.
A must listen to episode if you’re a designer, in customer experience, or interested in this space.
You can buy Karen’s book on Amazon here and you can find out more about Karen and her company, at Experience Labs.
Transcript
Be Customer Led with Karen Hold
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