Alan Pennington, CX & EX Partner at gloo group, talks where CX & EX has come from and where they’re going

If Alan Pennington was in the CX & EX Army, he would be a Field Marshall. A true CX/EX veteran, Alan was leading new thinking and work when most of us were still trying to figure out what CX & EX even was.

Alan does freelance consulting in the CX & EX space, is Deputy Chairman of SuiteCX a leader in the CX Tech Stack space, and a strategic partner at gloo group which is an interesting online marketplace for growth solutions (GaaS – Growth as a Service).

In this episode, Alan and I talk about his journey into and through the CX & EX space, the core tenets of CX from his perspective, how to influence in an organization at senior levels and across the business, connecting Employee and Customer Experience, and the CX Tech Stack.

Given Alan’s tenure in the CX & EX space, this show is choc-full of take-aways that you can bring into your own CX practice after listening to the show.