Alex Mead is no stranger to the Customer Experience community as many “thought leaders” have faced his challenges over the past few years, and rightfully so. He is a consistent voice on how customer experience needs to improve, and even thinks the term should be removed altogether.
On this episode of Be Customer Led, Alex and I get into it, talking about:
- Where customer experience has gone wrong over the last few years
- The 3-5 things Alex feels companies need to focus on to deliver great experiences
- How COVID has changed experiences (forever)
- How Alex is approaching customer service experience for the start-up he’s working on in the GCC
- Technology’s role in customer experience and its impact
Really interesting show with someone who brings a new and interesting perspective to customer experience, and is in the CX trenches every. single. day.
Transcript
Alex Mead – Customer Service Experience
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