Carolene Méli, Creator of The Experience Creators, talks about the critical piece of leadership in customer experience

Carolene Méli worked for major brands including lululemon and Cirque du Soleil before blazing her own path and creating a platform called The Experience Creators.

A world traveller, she saw first-hand the importance of leadership when it comes to developing memorable experiences. And to develop memorable experiences, you must first master yourself, before you can truly lead.

In this episode, Carolene gives us a sneak peak into The Experience Creators learning journey she created, including insight into the four modules:

1. Understanding Your Experience
2. Leading Yourself, incl. creating a leadership vision statement!
3. Leading Your Team, and a new take on leading the team
4. Leading Your Guest, and the six stages

Carolene’s perspective is completely new, refreshing, and starts with the individual and the impact they can have as part of the team.

Recommend checking out this show if you are thinking about leadership’s impact in your organization and where to start.