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The Metaverse is dead. Long live the Omniverse.
The metaverse is a meaningful space that will be more familiar to each of us in the coming years. What all of the media is forgetting though, and…
4 min read
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My Post Traumatic Growth
Last year, and to some extent, 2021, have been very stressful for so many. The pandemic has not only shaped us as individuals, but it will be a…
4 min read
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The ROI of CX – A CFOs View
A LinkedIn colleague, Alex Meade, recently posted about too many Customer Experience (CX) Influencers out there posting too much CX Theory. In the same post, he also said…
4 min read
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Peak End Rule & Employee Experience
The Peak-End Rule can be a very powerful tool. I would encourage everyone to think about it in the context of the employee experience, not just the customer…
4 min read
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Do You Have A CX Strategy?
Do you have a CX Strategy for your team? A few months back I published the 6 Elements of Customer Experience Strategy, with some guidance on what is…
4 min read
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Artificial Intelligence in CX
Artificial Intelligence (AI) in CX, or Customer Experience, is having an amazing impact on our day-to-date work. And the fun is just beginning. Some of this can get…
4 min read
