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metaverse

The Metaverse is dead. Long live the Omniverse.

The metaverse is a meaningful space that will be more…

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Be Customer Led
Be Customer LedMarch 3, 2022
Post Traumatic Growth

My Post Traumatic Growth

Last year, and to some extent, 2021, have been very…

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Be Customer Led
Be Customer LedMay 28, 2021
Return on Investment

The ROI of CX – A CFOs View

A LinkedIn colleague, Alex Meade, recently posted about too many…

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Be Customer Led
Be Customer LedApril 26, 2021
Peak End Rule Employee Exit

Peak End Rule & Employee Experience

The Peak-End Rule can be a very powerful tool. I…

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Be Customer Led
Be Customer LedMarch 29, 2021
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