Author: Be Customer Led

Jason “JW” Womack talks about building and creating margin in your life to be better every day, the importance of leadership, why reflection is a critical life skill, and creating momentum personally and professionally. Read more

Jamming with the CX Rockstar, the one and only, James Dodkins. We got deep: his journey to CX Rockstar…stardom; why CX is failing as a practice, importance of contact centers and making sure we’re treating agents like humans, and the meaning behind acronyms you can’t afford to miss – PXR and VACWIRE. James also talks… Read more

Conversation with Seth Grimes, President and Principal Consultant at Alta Plana (www.altaplana.com). Seth talked to us about text and sentiment analysis, natural language processing, artificial intelligence, machine learning, conversational AI within the Customer Experience Space. We talk about how these analytical capabilities are being used today, and what’s next for how these analytics will evolve.… Read more