Author: Be Customer Led

Our latest episode where we talked to Wayne Simmons. Wayne is the Principal Owner of Opptiv, LLC – The Service Excellence Company and former Global Head of Delivery for The Ritz-Carlton Leadership Center (so, yeah, he knows a thing or two about customer experience and employee experience. We talk about some heavy topics, including: what… Read more

The latest episode of Be Customer Led, where we interview Tom DeWitt, Ph.D. and talk about a master’s program he is looking to create at Michigan State University! This program would be the first of its kind in the United States and one of only a few programs offered globally today. I am so excited… Read more

In this episode we interview Stacy Sherman who is the Director of Customer Experience & Employee Engagement for Schindler Elevator Corp. Stacy is CX Certified, a mentor, author of two books, speaker and blogger on all-things CX. On this episode, we talk about a ton of different and important topics, including: what got her into… Read more

Interview with Brian Powers, Chief Customer Experience Officer (CXO) at Brightstar Device Protection, LLC. We cover a range of critical topics, including how CX has changed over the years, the core tenets of customer experience, impact of COVID on customer experience as a practice, what it takes to become a CXO, and technology being used… Read more

Laurie Ruettimann is a true bada$$, host of the podcast Punk Rock HR, writer, author and consultant. We talk about employee experience, how to engage employees in a post-COVID world, and why the “culture” is a lie we tell ourselves. Read more