Author: Be Customer Led
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Duena Blomstrom on bringing together Agile, Customer Experience & Employee Experience
An amazing conversation with Duena Blomstrom who is an “Agile Anthropologist” and a unique thought leader – a class on her own really – in the Agile and Psychological Safety space. Duena and I cover a lot of topics, and this is the first where I am including time stamps in the show notes. See… Read more
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Duena Blomstrom on bringing together Agile, Customer Experience & Employee Experience
An amazing conversation with Duena Blomstrom who is an “Agile Anthropologist” and a unique thought leader – a class on her own really – in the Agile and Psychological Safety space. Duena and I cover a lot of topics, and this is the first where I am including time stamps in the show notes. See… Read more
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Ben Eubanks, Principal Analyst @ Lighthouse Research & Advisory
In this episode of Be Customer Led, we interviewed Ben Eubanks who is one of the most interesting people I’ve ever met. Ben has focused his career on thought leadership around human capital management and helping companies and vendors with strategy, content, and more. Ben and I talk about some very important topics all companies… Read more
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Ben Eubanks, Principal Analyst @ Lighthouse Research & Advisory
In this episode of Be Customer Led, we interviewed Ben Eubanks who is one of the most interesting people I’ve ever met. Ben has focused his career on thought leadership around human capital management and helping companies and vendors with strategy, content, and more. Ben and I talk about some very important topics all companies… Read more
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Chris Collins, Chief Customer Officer at Ellucian
Chris Collins is the Chief Customer Officer (CCO) for Ellucian, a company that develops solutions that power the essential work of colleges and universities. The CCO role is different relative to many others out there, as Chris owns all of Delivery, so everything post sales; the model is fascinating and could be the blueprint for… Read more
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Chris Collins, Chief Customer Officer at Ellucian
Chris Collins is the Chief Customer Officer (CCO) for Ellucian, a company that develops solutions that power the essential work of colleges and universities. The CCO role is different relative to many others out there, as Chris owns all of Delivery, so everything post sales; the model is fascinating and could be the blueprint for… Read more
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Aarthi Murali, Chief Customer Experience Officer at M&T Bank
Aarthi is a long-time friend and we had an amazing conversation – she is such a breath of fresh air in the customer experience (CX) space; she is practical, strategic, and knows how to connect CX to business results. This is a monster of a show and we cover a ton of topics. It’s a… Read more
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Aarthi Murali, Chief Customer Experience Officer at M&T Bank
Aarthi is a long-time friend and we had an amazing conversation – she is such a breath of fresh air in the customer experience (CX) space; she is practical, strategic, and knows how to connect CX to business results. This is a monster of a show and we cover a ton of topics. It’s a… Read more
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Dominoes, Physics & Executing Small
What do Customer Experience and Physics have in common? I know what you’re thinking already: “Delete!” – but stick with me…there’s more to this. I read a book during my vacation called “The One Thing” by Gary Keller and Jay Papasan (if you’re an Amazon Prime member, you can download it for free on your… Read more
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Wayne Simmons, CEO of Opptiv LLC
Our latest episode where we talked to Wayne Simmons. Wayne is the Principal Owner of Opptiv, LLC – The Service Excellence Company and former Global Head of Delivery for The Ritz-Carlton Leadership Center (so, yeah, he knows a thing or two about customer experience and employee experience. We talk about some heavy topics, including: what… Read more
