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		<title>Be Customer Led</title>
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		<link>https://becustomerled.com/series/be-customer-led/</link>
		<description>Exploring Customer Experience, Employee Experience, and how companies create and nurture leaders and cultures maniacal about the customer.</description>
		<lastBuildDate>Wed, 14 Jan 2026 17:00:00 +0000</lastBuildDate>
		<language>en-US</language>
		<copyright>© 2020 Be Customer Led</copyright>
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		<itunes:author>Be Customer Led</itunes:author>
		<itunes:type>episodic</itunes:type>
		<itunes:summary>Exploring Customer Experience, Employee Experience, and how companies create and nurture leaders and cultures maniacal about the customer.</itunes:summary>
		<itunes:owner>
			<itunes:name>Be Customer Led</itunes:name>
			<itunes:email>podcast@becustomerled.com</itunes:email>
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				<title>Be Customer Led</title>
				<link>https://becustomerled.com/series/be-customer-led/</link>
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<item>
	<title>Ann Cosfol and Betsy Westhafer run their own consulting practices and we focus on CX/EX in B2B</title>
	<link>https://becustomerled.com/podcast/ann-cosfol-and-betsy-westhafer-run-their-own-consulting-practices-and-we-focus-on-cx-ex-in-b2b/</link>
	<pubDate>Wed, 23 Dec 2020 19:00:00 +0000</pubDate>
	<dc:creator><![CDATA[Be Customer Led]]></dc:creator>
	<guid isPermaLink="false">https://becustomerled.com/?post_type=podcast&#038;p=1489</guid>
	<description><![CDATA[What&#8217;s better than one thought leader on your show? How about having two join you! Ann Cosfol is the Founder of Design Mind Consulting and Betsy Westhafer is the CEO and Founder of The Congruity Group. They partner to leverage their company&#8217;s expertise in understanding customer needs more deeply and then defining strategy and design [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[What&#8217;s better than one thought leader on your show? How about having two join you! Ann Cosfol is the Founder of Design Mind Consulting and Betsy Westhafer is the CEO and Founder of The Congruity Group. They partner to leverage their company&#8217;s]]></itunes:subtitle>
	<content:encoded><![CDATA[What&#8217;s better than one thought leader on your show? How about having two join you! Ann Cosfol is the Founder of Design Mind Consulting and Betsy Westhafer is the CEO and Founder of The Congruity Group. They partner to leverage their company&#8217;s expertise in understanding customer needs more deeply and then defining strategy and design [&#8230;]]]></content:encoded>
	<enclosure url="https://dts.podtrac.com/redirect.mp3/pdcn.co/e/podcasts.captivate.fm/media/5b797834-dc80-4a01-af1a-77d4469b5b5f/bcledanncosfolweshafer.mp3" length="1" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[What&#8217;s better than one thought leader on your show? How about having two join you! Ann Cosfol is the Founder of Design Mind Consulting and Betsy Westhafer is the CEO and Founder of The Congruity Group. They partner to leverage their company&#8217;s expertise in understanding customer needs more deeply and then defining strategy and design [&#8230;]]]></itunes:summary>
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	<itunes:block>no</itunes:block>
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	<itunes:author><![CDATA[Be Customer Led]]></itunes:author>	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Luke Williams talks CX strategy, surveys, C-Suite, CX Tech Stack and so much more</title>
	<link>https://becustomerled.com/podcast/luke-williams-talks-cx-strategy-surveys-c-suite-cx-tech-stack-and-so-much-more/</link>
	<pubDate>Wed, 16 Dec 2020 22:00:00 +0000</pubDate>
	<dc:creator><![CDATA[Be Customer Led]]></dc:creator>
	<guid isPermaLink="false">https://becustomerled.com/podcast/luke-williams-talks-cx-strategy-surveys-c-suite-cx-tech-stack-and-so-much-more/</guid>
	<description><![CDATA[Luke Williams&#160;is an award-winning CX practitioner, researcher, speaker, author, and thought leader at&#160;Qualtrics. I read Luke&#8217;s book, The Wallet Allocation Rule about five years ago, and it fundamentally changed the way I thought about Customer Experience. Luke is not only a deep well of CX insight, but he shares so much on this show. You [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Luke Williams&#160;is an award-winning CX practitioner, researcher, speaker, author, and thought leader at&#160;Qualtrics. I read Luke&#8217;s book, The Wallet Allocation Rule about five years ago, and it fundamentally changed the way I thought about Cus]]></itunes:subtitle>
	<content:encoded><![CDATA[Luke Williams&#160;is an award-winning CX practitioner, researcher, speaker, author, and thought leader at&#160;Qualtrics. I read Luke&#8217;s book, The Wallet Allocation Rule about five years ago, and it fundamentally changed the way I thought about Customer Experience. Luke is not only a deep well of CX insight, but he shares so much on this show. You [&#8230;]]]></content:encoded>
	<enclosure url="https://dts.podtrac.com/redirect.mp3/pdcn.co/e/podcasts.captivate.fm/media/081268a1-9270-4ccd-bb7e-33c1eaf90abd/bcledlukewilliams.mp3" length="1" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Luke Williams&#160;is an award-winning CX practitioner, researcher, speaker, author, and thought leader at&#160;Qualtrics. I read Luke&#8217;s book, The Wallet Allocation Rule about five years ago, and it fundamentally changed the way I thought about Customer Experience. Luke is not only a deep well of CX insight, but he shares so much on this show. You [&#8230;]]]></itunes:summary>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[Be Customer Led]]></itunes:author>	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Stephanie Reeves Millner on listening better to customers, empathy at work &#038; female leadership</title>
	<link>https://becustomerled.com/podcast/stephanie-reeves-millner-on-listening-better-to-customers-empathy-at-work-female-leadership/</link>
	<pubDate>Thu, 10 Dec 2020 01:30:00 +0000</pubDate>
	<dc:creator><![CDATA[Be Customer Led]]></dc:creator>
	<guid isPermaLink="false">https://becustomerled.com/podcast/stephanie-reeves-millner-on-listening-better-to-customers-empathy-at-work-female-leadership/</guid>
	<description><![CDATA[Stephanie is an amazing leader and is not only leading Customer Experience Management at Teleperformance, but also an amazing human being who focuses a lot on supporting women in leadership. Stephanie and I talk about: Her journey to becoming a CX leader The value of conversation and sharing a moment Listening more to customers during [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Stephanie is an amazing leader and is not only leading Customer Experience Management at Teleperformance, but also an amazing human being who focuses a lot on supporting women in leadership. Stephanie and I talk about: Her journey to becoming a CX leader]]></itunes:subtitle>
	<content:encoded><![CDATA[Stephanie is an amazing leader and is not only leading Customer Experience Management at Teleperformance, but also an amazing human being who focuses a lot on supporting women in leadership. Stephanie and I talk about: Her journey to becoming a CX leader The value of conversation and sharing a moment Listening more to customers during [&#8230;]]]></content:encoded>
	<enclosure url="https://dts.podtrac.com/redirect.mp3/pdcn.co/e/podcasts.captivate.fm/media/afeab49a-e6bc-4d24-911d-fb0617d8648b/bcled0021.mp3" length="1" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Stephanie is an amazing leader and is not only leading Customer Experience Management at Teleperformance, but also an amazing human being who focuses a lot on supporting women in leadership. Stephanie and I talk about: Her journey to becoming a CX leader The value of conversation and sharing a moment Listening more to customers during [&#8230;]]]></itunes:summary>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[Be Customer Led]]></itunes:author>	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Mary Poppen CCO, Glint at LinkedIn connects CX to EX</title>
	<link>https://becustomerled.com/podcast/mary-poppen-cco-glint-at-linkedin-connects-cx-to-ex/</link>
	<pubDate>Wed, 02 Dec 2020 21:30:00 +0000</pubDate>
	<dc:creator><![CDATA[Be Customer Led]]></dc:creator>
	<guid isPermaLink="false">https://becustomerled.com/podcast/mary-poppen-cco-glint-at-linkedin-connects-cx-to-ex/</guid>
	<description><![CDATA[Mary Poppen, Chief Customer Officer for Glint at LinkedIn talks about how she is bringing together customer experience (CX) and employee experience (EX) in her role leading everything post-Sales at Glint. We talk about the value being created by Glint&#8217;s technology, and the opportunity of bringing together their platform with the power of LinkedIn and [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Mary Poppen, Chief Customer Officer for Glint at LinkedIn talks about how she is bringing together customer experience (CX) and employee experience (EX) in her role leading everything post-Sales at Glint. We talk about the value being created by Glint&#8]]></itunes:subtitle>
	<content:encoded><![CDATA[Mary Poppen, Chief Customer Officer for Glint at LinkedIn talks about how she is bringing together customer experience (CX) and employee experience (EX) in her role leading everything post-Sales at Glint. We talk about the value being created by Glint&#8217;s technology, and the opportunity of bringing together their platform with the power of LinkedIn and [&#8230;]]]></content:encoded>
	<enclosure url="https://dts.podtrac.com/redirect.mp3/pdcn.co/e/podcasts.captivate.fm/media/5b407cd7-708a-4822-b9ca-36a93caca3c6/bcled0020.mp3" length="1" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Mary Poppen, Chief Customer Officer for Glint at LinkedIn talks about how she is bringing together customer experience (CX) and employee experience (EX) in her role leading everything post-Sales at Glint. We talk about the value being created by Glint&#8217;s technology, and the opportunity of bringing together their platform with the power of LinkedIn and [&#8230;]]]></itunes:summary>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[Be Customer Led]]></itunes:author>	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Mike Soldan CXO @ Shmoop brings together Engineering, Product &#038; Content</title>
	<link>https://becustomerled.com/podcast/mike-soldan-cxo-shmoop-brings-together-engineering-product-content/</link>
	<pubDate>Wed, 25 Nov 2020 19:00:00 +0000</pubDate>
	<dc:creator><![CDATA[Be Customer Led]]></dc:creator>
	<guid isPermaLink="false">https://becustomerled.com/podcast/mike-soldan-cxo-shmoop-brings-together-engineering-product-content/</guid>
	<description><![CDATA[Mike Soldan is the Chief Experience Officer at Shmoop, leading Engineering, Product and Content; this is a very new and different way to create the CXO platform, and it&#8217;s a game changer. Mike and I talk about how he organizes his team to deliver value for customers and employees, and is taking a human-centered-design approach [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Mike Soldan is the Chief Experience Officer at Shmoop, leading Engineering, Product and Content; this is a very new and different way to create the CXO platform, and it&#8217;s a game changer. Mike and I talk about how he organizes his team to deliver va]]></itunes:subtitle>
	<content:encoded><![CDATA[Mike Soldan is the Chief Experience Officer at Shmoop, leading Engineering, Product and Content; this is a very new and different way to create the CXO platform, and it&#8217;s a game changer. Mike and I talk about how he organizes his team to deliver value for customers and employees, and is taking a human-centered-design approach [&#8230;]]]></content:encoded>
	<enclosure url="https://dts.podtrac.com/redirect.mp3/pdcn.co/e/podcasts.captivate.fm/media/a4a0c527-3d27-43d9-ba73-b188a54b7cc0/bcled0019.mp3" length="1" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Mike Soldan is the Chief Experience Officer at Shmoop, leading Engineering, Product and Content; this is a very new and different way to create the CXO platform, and it&#8217;s a game changer. Mike and I talk about how he organizes his team to deliver value for customers and employees, and is taking a human-centered-design approach [&#8230;]]]></itunes:summary>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[Be Customer Led]]></itunes:author>	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Gil Cohen is Maniacal about Employee Experience</title>
	<link>https://becustomerled.com/podcast/gil-cohen-is-maniacal-about-employee-experience/</link>
	<pubDate>Wed, 18 Nov 2020 19:00:00 +0000</pubDate>
	<dc:creator><![CDATA[Be Customer Led]]></dc:creator>
	<guid isPermaLink="false">https://becustomerled.com/podcast/gil-cohen-is-maniacal-about-employee-experience/</guid>
	<description><![CDATA[Gil Cohen is the founder of Employee Experience Design, a company dedicated to helping businesses evolve their people practices to improve both human and organizational outcomes. Gil and I talk about his journey to starting his own company, the impact of COVID on how companies are now re-thinking their people strategy, and how to nurture [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Gil Cohen is the founder of Employee Experience Design, a company dedicated to helping businesses evolve their people practices to improve both human and organizational outcomes. Gil and I talk about his journey to starting his own company, the impact of]]></itunes:subtitle>
	<content:encoded><![CDATA[Gil Cohen is the founder of Employee Experience Design, a company dedicated to helping businesses evolve their people practices to improve both human and organizational outcomes. Gil and I talk about his journey to starting his own company, the impact of COVID on how companies are now re-thinking their people strategy, and how to nurture [&#8230;]]]></content:encoded>
	<enclosure url="https://dts.podtrac.com/redirect.mp3/pdcn.co/e/podcasts.captivate.fm/media/56d4ccd5-4d2e-4311-8251-24e11568184b/bcled0018.mp3" length="1" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Gil Cohen is the founder of Employee Experience Design, a company dedicated to helping businesses evolve their people practices to improve both human and organizational outcomes. Gil and I talk about his journey to starting his own company, the impact of COVID on how companies are now re-thinking their people strategy, and how to nurture [&#8230;]]]></itunes:summary>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[Be Customer Led]]></itunes:author>	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Ryanne Laredo, CCO at Amobee, talks: CX, EX, &#038; Female Leadership</title>
	<link>https://becustomerled.com/podcast/ryanne-laredo-cco-at-amobee-talks-cx-ex-female-leadership/</link>
	<pubDate>Wed, 11 Nov 2020 19:00:00 +0000</pubDate>
	<dc:creator><![CDATA[Be Customer Led]]></dc:creator>
	<guid isPermaLink="false">https://becustomerled.com/podcast/ryanne-laredo-cco-at-amobee-talks-cx-ex-female-leadership/</guid>
	<description><![CDATA[Ryanne Laredo is the Chief Customer Officer at Amobee and is a force to be reckoned with. Few leaders get it right like Ryanne. This is one of those episodes you tune into and can actually feel yourself growing professionally while listening! Ryanne and I talk about her journey, how she&#8217;s bringing together customer experience [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Ryanne Laredo is the Chief Customer Officer at Amobee and is a force to be reckoned with. Few leaders get it right like Ryanne. This is one of those episodes you tune into and can actually feel yourself growing professionally while listening! Ryanne and ]]></itunes:subtitle>
	<content:encoded><![CDATA[Ryanne Laredo is the Chief Customer Officer at Amobee and is a force to be reckoned with. Few leaders get it right like Ryanne. This is one of those episodes you tune into and can actually feel yourself growing professionally while listening! Ryanne and I talk about her journey, how she&#8217;s bringing together customer experience [&#8230;]]]></content:encoded>
	<enclosure url="https://dts.podtrac.com/redirect.mp3/pdcn.co/e/podcasts.captivate.fm/media/190a3057-fb8d-4c22-8e1f-a8b60828f275/bcled0017.mp3" length="1" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Ryanne Laredo is the Chief Customer Officer at Amobee and is a force to be reckoned with. Few leaders get it right like Ryanne. This is one of those episodes you tune into and can actually feel yourself growing professionally while listening! Ryanne and I talk about her journey, how she&#8217;s bringing together customer experience [&#8230;]]]></itunes:summary>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[Be Customer Led]]></itunes:author>	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Julie Roehm shares her amazing journey combining Marketing &#038; CX</title>
	<link>https://becustomerled.com/podcast/julie-roehm-shares-her-amazing-journey-combining-marketing-cx/</link>
	<pubDate>Wed, 04 Nov 2020 19:00:00 +0000</pubDate>
	<dc:creator><![CDATA[Be Customer Led]]></dc:creator>
	<guid isPermaLink="false">https://becustomerled.com/podcast/julie-roehm-shares-her-amazing-journey-combining-marketing-cx/</guid>
	<description><![CDATA[Julie Roehm led Marketing / Marketing Comms at amazingly large brands including Ford, Chrysler (yes, she helped bring the HEMI to market), Walmart, was the Chief Story Teller at SAP (that&#8217;s a pretty cool title!), and is a contributor to Fox Business Network Julie is now the Chief Marketing &#38; Experience Officer at Party City, [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Julie Roehm led Marketing / Marketing Comms at amazingly large brands including Ford, Chrysler (yes, she helped bring the HEMI to market), Walmart, was the Chief Story Teller at SAP (that&#8217;s a pretty cool title!), and is a contributor to Fox Busines]]></itunes:subtitle>
	<content:encoded><![CDATA[Julie Roehm led Marketing / Marketing Comms at amazingly large brands including Ford, Chrysler (yes, she helped bring the HEMI to market), Walmart, was the Chief Story Teller at SAP (that&#8217;s a pretty cool title!), and is a contributor to Fox Business Network Julie is now the Chief Marketing &#38; Experience Officer at Party City, [&#8230;]]]></content:encoded>
	<enclosure url="https://dts.podtrac.com/redirect.mp3/pdcn.co/e/podcasts.captivate.fm/media/2f869cd9-b045-47d2-83d5-9fe51eaa5970/bcled0016.mp3" length="1" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Julie Roehm led Marketing / Marketing Comms at amazingly large brands including Ford, Chrysler (yes, she helped bring the HEMI to market), Walmart, was the Chief Story Teller at SAP (that&#8217;s a pretty cool title!), and is a contributor to Fox Business Network Julie is now the Chief Marketing &#38; Experience Officer at Party City, [&#8230;]]]></itunes:summary>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[Be Customer Led]]></itunes:author>	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Mike Kuenne talks CX, EX and the importance of customer-led culture</title>
	<link>https://becustomerled.com/podcast/mike-kuenne-talks-cx-ex-and-the-importance-of-customer-led-culture/</link>
	<pubDate>Thu, 29 Oct 2020 20:30:00 +0000</pubDate>
	<dc:creator><![CDATA[Be Customer Led]]></dc:creator>
	<guid isPermaLink="false">https://becustomerled.com/podcast/mike-kuenne-talks-cx-ex-and-the-importance-of-customer-led-culture/</guid>
	<description><![CDATA[Mike Kuenne is the Chief Customer Experience Officer (CXO) for Extended Stay America, a leader in the hospitality space. Mike is not only bringing together Customer Experience and Employee Experience at Extended Stay, and that permeates our conversation, but we also talk about relevant topics, including: How the pandemic is changing the way he and [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Mike Kuenne is the Chief Customer Experience Officer (CXO) for Extended Stay America, a leader in the hospitality space. Mike is not only bringing together Customer Experience and Employee Experience at Extended Stay, and that permeates our conversation,]]></itunes:subtitle>
	<content:encoded><![CDATA[Mike Kuenne is the Chief Customer Experience Officer (CXO) for Extended Stay America, a leader in the hospitality space. Mike is not only bringing together Customer Experience and Employee Experience at Extended Stay, and that permeates our conversation, but we also talk about relevant topics, including: How the pandemic is changing the way he and [&#8230;]]]></content:encoded>
	<enclosure url="https://dts.podtrac.com/redirect.mp3/pdcn.co/e/podcasts.captivate.fm/media/86ec7c53-0543-4537-9322-5f55ddb6722f/bcled0015.mp3" length="1" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Mike Kuenne is the Chief Customer Experience Officer (CXO) for Extended Stay America, a leader in the hospitality space. Mike is not only bringing together Customer Experience and Employee Experience at Extended Stay, and that permeates our conversation, but we also talk about relevant topics, including: How the pandemic is changing the way he and [&#8230;]]]></itunes:summary>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[Be Customer Led]]></itunes:author>	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Alex Allwood talks CX Strategy &#038; Empathy</title>
	<link>https://becustomerled.com/podcast/alex-allwood-talks-cx-strategy-empathy/</link>
	<pubDate>Fri, 16 Oct 2020 02:30:00 +0000</pubDate>
	<dc:creator><![CDATA[Be Customer Led]]></dc:creator>
	<guid isPermaLink="false">https://becustomerled.com/podcast/alex-allwood-talks-cx-strategy-empathy/</guid>
	<description><![CDATA[Alex Allwood is the Director, Customer Strategy and Experience at All Work Together, a business consultancy specializing in customer experience (CX) research, strategy and design; their mission is empowering leaders to make their customers’ lives better. Alex is also the author of Customer Empathy and Customer Experience is the Brand. Alex and I talk about [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Alex Allwood is the Director, Customer Strategy and Experience at All Work Together, a business consultancy specializing in customer experience (CX) research, strategy and design; their mission is empowering leaders to make their customers’ lives better.]]></itunes:subtitle>
	<content:encoded><![CDATA[Alex Allwood is the Director, Customer Strategy and Experience at All Work Together, a business consultancy specializing in customer experience (CX) research, strategy and design; their mission is empowering leaders to make their customers’ lives better. Alex is also the author of Customer Empathy and Customer Experience is the Brand. Alex and I talk about [&#8230;]]]></content:encoded>
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	<itunes:summary><![CDATA[Alex Allwood is the Director, Customer Strategy and Experience at All Work Together, a business consultancy specializing in customer experience (CX) research, strategy and design; their mission is empowering leaders to make their customers’ lives better. Alex is also the author of Customer Empathy and Customer Experience is the Brand. Alex and I talk about [&#8230;]]]></itunes:summary>
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	<itunes:author><![CDATA[Be Customer Led]]></itunes:author>	<googleplay:explicit>No</googleplay:explicit>
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